Careers

OnPoint is looking for like-minded people, focused on delivering great service experiences to the consumers that depend on us each and every day to keep their products up and running under OEM warranty, service contract, home warranty or outside of contract coverage. 

Click the titles to browse our open positions and contact us if you think you can be an asset to our super-hero team!

• Certified Project Manager
• Operations Reporting Administrator
• Account Executive, Guardian Protection Products
• Desktop Administrator
• Cloud Engineer
• Claims Adjudicator
• Account Manager
• Magento Lead Developer
• Business Intelligence (BI) Engineer
• Business Analyst
• NodeJS/React Developer
• Technical Advisor
• Open Call Advocate
• Customer Advocate
• Sales Agent
• Marketing Communications Specialist
• Contractor Relationship Manager
• Claims Manager
• Actuary
• Program Manager

If you think you are a great fit for our team, please click the button below and fill in the form.  Our managers will get right back to you!

Each position is listed in detail below.

CERTIFIED PROJECT MANAGER

JOB OVERVIEW

OnPoint Warranty, a leading provider of insuretech, mobile solutions and warranty services is seeking a certified project manager to lead implementations of mobile and warranty programs. 

The Project manager will be responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. Project managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. This is all done within the confines of a company's goals and vision. Project managers are needed on a wide variety of projects, including IT, mobile, warranty administration and marketing. 

RESPONSIBILITIES FOR PROJECT MANAGER

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare budget based on scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement

QUALIFICATIONS FOR PROJECT MANAGER

• Bachelor's degree in computer science, business, or a related field
• 5-8 years of project management and related experience
• Project Management Professional (PMP) certification preferred
• Proven ability to solve problems creatively
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful.
• Proven ability to complete projects according to outlined scope, budget, and timeline.

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to talk or hear.
• Frequently utilize visual acuity to use a keyboard.
• Travel as needed by the business.

Operations Reporting Administrator

GENERAL SUMMARY
Operations Reporting Administrator uses experience and professionalism to support Contact Center Leadership Team in their daily responsibilities. The position’s primary focus is to provide outstanding administrative support, collecting, and analyzing data through various software tools and solutions including Microsoft Office products, WFM tools, a proprietary CRM, and others.

PRIMARY RESPONSIBILITIES

• Supports the Contact Center in the review of daily business and operations functions.
• Organizes and prioritizes multiple tasks and completes them under time constraints.
• Assist with review/research of services request related payables, check inquires and other payables functions.
• Creates advanced spreadsheets and graphs to analyze and present data and trends.
• Assumes complete responsibility for all the creation and maintenance of all data tracking mechanisms.
• Responsible for compilation and audit of all key performance indicator data to share with leadership team on a regular basis.
• Performs periodic audits of all trackers, files, and data sources used in KPI and Operations performance measurement.
• Maintains center-related files on the shared network drive and updates these items when appropriate.
• Serves as backup for other Data Support functions.
• Assists in account set-ups for new agents and maintains agent information in telephony and work force management systems.
• Administrates critical functions in telephony and work force management system.
• Provides support and training to leadership team with reporting measurement and tracking tools.
• Other duties and assignments may be assigned.

POSITION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE AND EDUCATION REQUIRED

• High school diploma or equivalent
• 2-3 (or more) years related experience and/or training; or equivalent combination of education and experience.
• Proficiency with Microsoft Office Suite products including, Office, Excel, Word

• Perform complex and diverse duties and participate a variety of projects with minimal supervision.
• Ability to apply critical and analytical thinking to all audit reviews.
• Ability to respond promptly to requests for information.
• Respond accurately and efficiently to questions.
• Write clearly, informatively, accurately.
• Ability to read thoroughly, comprehend and interpret written information.
• Maintain strict confidentiality at all times.
• Ability to adhere and complete administrative tasks correctly and on time.
• Ability to manage a large volume of files and multi-task accordingly.  
• Accept responsibility for own actions and follow through on commitments.
• Professionalism: approach others in a professional manner; react well under pressure; treat others with respect and consideration. 
• Attendance/Punctuality – Adhere to departments and company’s attendance policy, consistently be at work and on time; arrive at meetings and appointments on time. 
• Dependability - follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notify with appropriate plan
• Initiative - undertake self-development activities; seek increased responsibilities; ask for and offer help when needed.
• This position requires a self-motivated, natural leader, who is willing to take direction but also able to make decisions and judgment calls when necessary.
• Reasoning Ability- Use proficient knowledge and understanding to carry out directives furnished in written, oral, or diagram form.  
• Professionally manage problems involving several concrete variable in standardized situations.  Articulate the steps in the process to define the method of arriving at a final decision.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required. 

PHYSICAL DEMANDS  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No extraordinary physical demands will be required.  The individual will be sitting at a desk for extended periods of time.  The individual may do some walking through facility and occasionally light lifting (up to approximately  20  pounds).    The individual is required to stand,  reach,  write,  talk, see and hear.

WORK ENVIRONMENT

Professional Contact Center/Office environment in our Louisville, KY office. 

Account Executive, Guardian Protection Products

Position Summary:

• Focuses on the retention, support and growth of assigned accounts.
• Ensures sales growth targets and profitability requirements are met for assigned accounts.
• Serves as the lead point of contact for customer concerns from assigned accounts.
• Develops and maintains strong relationships with all key customer stakeholders.
• Ensures the timely and successful delivery of solutions for customer needs and objectives.
• Conducts detailed analyses of sales, financial, operational, underwriting and other metrics for key accounts.
• Reads, analyzes and summarizes key performance data to provide accounts with performance metrics.
• Conducts regular business reviews with representatives of key accounts as well as all internal Guardian stakeholders for key accounts.
• Develops new business opportunities for existing clients and/or identifies areas of improvement to meet sales targets and objectives.
• Provides effective training to all stakeholders of key accounts, including sales associates, sales and store managers, and customer service representatives. 
• Directs the efforts of Account Specialists assigned to key accounts.
• Works with Marketing support to develop all necessary materials to meet account requirements for merchandising and training support.
• Collaborates with business development team to identify and pursue new opportunities.
• Maintains current knowledge of all industry related trends and news, including competitive products, practices and policies. 
• Provides monthly business summaries to the Vice President of Sales.
• Represents Guardian at industry trade shows and conventions.

• Bachelor's degree (B. A. or B.S.) from four-year college or university;
• Five years related experience and/or training in the furniture retail or warranty sales industry; or
• Equivalent combination of education and experience. 

• Able to communicate, present and influence key stakeholders at all levels of an organization
• Experience delivering client-focused solutions to customer needs in a retail environment
• Proven ability to juggle multiple account management projects at a time, while maintaining attention to detail
• Excellent understanding of the residential furniture category, including products and policy standards
• Excellent listening, negotiation and presentation abilities
• Excellent communication skills, both written and verbal
• Highly developed analytical skills – capable of reviewing both qualitative and quantitative data sets
• Completes projects on time and within budget
• Energetic, charismatic and collaborative  
• Punctual
• Ability to maintain confidential information
• Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software.
• Must be able to travel up to 50% of the work schedule each week.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions.
• Work is generally performed in office or retail store environments.  Must be able to operate a computer keyboard and view a video display terminal.  The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectually challenging, some language barriers, and project management deadlines. Machines, tools, equipment, and work aids include printers, copiers, faxes, and other equipment commonly associated with an office work area.  Will require working additional hours beyond normal schedule. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.

Desktop Administrator

The Desktop Administrator has the responsibility to own, manage, and improve our desktop environment and provide support to our end users.  This job is located in our Louisville, KY office. The best candidate would have a wide breath of experience with a strong sense of ownership and an improvement mindset.  If you like wearing multiple hats and are looking to expand your technical expertise with a growing company, this is the position for you.

• We value real-world experience in the following administrative areas:
  • Azure AD (Users, Groups)
  • Google Cloud
  • Endpoint/InTune
  • Azure Access Policies
  • Desktop Policies
  • Desktop Security (via Policy, Security Suite, and MFA)
  • Asset Management
  • End User Support
  • Application Support
  • Networking and troubleshooting (TCP/IP, DNS, HTTP, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
• Excellent problem solving and analytical skills with attention to detail and driving issues to resolution.
• Excellent communication and customer service skills.
• Team oriented with a drive to deliver results.

• Configuration, deployment, and support of local and remote Windows and ChromeOS desktop systems.
• Monitor, administer, upgrade, and patch production desktops and applications per standard procedures.
• Track and manage assets.
• End User Support and Incident Management.
• Monitor and manage security alerts.

• Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered).
• Microsoft MDAA, MMD

Cloud Infrastructure Administrator

OnPoint is seeking a highly motivated self-starter to own, manage, improve, and position our cloud environment to grow with the business.
The best  candidate would have a wide breath of experience with a strong sense of ownership, and a five-nine mindset for quality and uptime. If you like wearing multiple hats and are looking to expand your technical expertise with a dynamic, growing company, this is the position for you.

Qualifications:

We value real-world experience in the following administrative areas:

• Azure AD Design, Implementation and Maintenance:
  • DevOps/Web Services
  • CI/CD
  • MS SQL Infrastructure
  • Compliance and Security (AAD)
• AWS/DigitalOcean/Cloudways Design, Implementation and Maintenance:
  • Cloud Infrastructure
  • IAM User/Group/Policy Management
  • SSO/Federation
  • MySQL Infrastructure
  • AWS Connect Flow and Instance Management
  • VPC Security and Address Management
• Cloud Application Infrastructure
• Datadog logging and analytics
• Cloud Security (IPS/IDS)
• VPN Management
• Container Management and Orchestration
• Excellent client and peer communications.
• Team oriented with a drive to deliver results.

Please provide information on any college or certifications.

Responsibilities

• Responsibilities for the System Administrator can vary, but should include:
• Available outside of business hours to respond to service incidents.
• Operations including incident, problem, change, and request fulfillment.
• Monitor, administer, upgrade, and patch production infrastructure and applications per standard procedures.
• Support compliance program requirements.
• Tune monitoring systems to maximize detection and reduce noise.

Required Skills:

• Proficient with scripting (eg. Bash – Powershell).
• Proficient with administration of Linux in a production environment.
• Proficient with networking and troubleshooting (TCP/IP, DNS, HTTP, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
• Proficient with security best practices in server configuration, tool development, and access controls.
• Proficient with administration, automation, and orchestration of Windows and Linux environments.
• Proficient with Active Directory administration and able to support access management operations.
• Strong written and verbal interpersonal skills.
• Strong customer focus and ownership
• Excellent problem solving and analytical skills with attention to detail and driving issues to resolution.
• Demonstrated ability to learn new skills and apply learned knowledge.
• Demonstrated ability to prioritize and execute multiple tasks.

• 3+ years experience in 24x7 production environments.
• 3+ years Windows and/or Linux administration and enterprise production experience.
• Experience working in an Agile and/or SAFe environment.

• Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered).
• Candidates with relevant certifications are preferred, including but not limited to the following:
• Kubernetes - 
• Linux – CompTIA Linux+, GCUX, LPI
• Microsoft: Azure Administrator, Azure DevOps Engineer, Azure Architect, MCSE
• Amazon Web Services: IAM, Connect, VPC, EC2
• Google Cloud Administration

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Claims Adjudicator

The Claims Adjudicator has the responsibility for processing service claims made by the OnPoint warranty service network. The position works closely with the OnPoint Service and Claims Management teams to ensure our network maintains the desired lost cost ratios. This job is located in our Louisville, KY office.

Specifically, the Claims Adjudicator will:

• Evaluate all new claims, request new data, administer claims adjudication based upon claims logic and rules
• Analyze all claims and identify all risks and ensure processing of all claims as per company policy.

Qualifications:

• Bachelor’s degree (B.A./B.S.) in a related field or equivalent or one to two years of related experience or equivalent.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent presentation skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to communicate effectively and persuasively in writing.

Competencies:

• Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Oral Communication--Speaks clearly and persuasively in positive or negative
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.

• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

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Account Manager

SUMMARY:

The Account Manager manages and expands business relationships with targeted clients, as well as develops and implements strategy and manages client escalations.

DUTIES AND RESPONSIBILITIES:

• Generates and develops added-value business with existing clients to meet specified production goals.
• Manages consistent growth within client base.
• Makes and develops contacts with selected clients and strategic partners.
• Maintains and develops client relations for new and larger established existing clients, assuring all existing clients are contacted regularly to sure customer satisfaction and develop need-based marketing relations.
• Closely interacts with customer service and compliance team.
• Grows existing accounts and clients to full potential and generates maximum revenue on a long-term basis.
• Regularly interacts with executives of major clients.
• Analyzes existing and anticipated client needs and promote company services to meet such requirements.
• Understands prospective client’s culture and product portfolio.
• Functions as liaison between client companies and operations staff.
• Generates weekly, monthly, and quarterly reports, tracking work as specified by manager.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor’s degree (B.A.) in related field or equivalent.
• Minimum of 2 years related experience or equivalent.
• Well-developed account management skills.
• Excellent written and verbal communication skills.
• Excellent problem resolution skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Creative, flexible, and innovative team player.
• Ability to deal effectively with a variety of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficient on Microsoft Office Suite.

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to talk or hear.
• Frequently utilize visual acuity to use a keyboard.
• Travel as needed by the business.

Magento Integration Developer

SUMMARY:

This role will help the business to establish leverage and roll out multiple project initiatives to build upon OnPoint’s existing Magento sites, integrations, and UI capabilities for both internal and external facing clients.

DUTIES AND RESPONSIBILITIES:

• Ability to understand business need objectives and build out complete development functionality.
• Develops, unit tests, and debugs code to technical specifications.
• Develops, designs, and maintains Magento sites, data flows and integrated processes.
• Analyzes, develops, unit tests, and debugs processes per functional specifications.
• Ability to design highly professional visualization interfaces.
• Extremely strong SQL Skills, data manipulation, and ETL interfaces.

QUALIFICATIONS:

• Three or more years of experience in developing and deploying Magento sites and integrations.
• Bachelor’s degree in Computer Science or related field or equivalent experience
• Strong understanding of relational database design and web technologies.
• Proficiency with git commands and functions.
• Strong SQL background and experience.
• Ability to work independently as well as within a small team.
• Detail-oriented and a team player.
• Ability to understand technical documents.
• Ability to successfully manage multiple task assignments across several projects.
• Proactive approach to problem resolution and ability to work in a fast-paced environment.
• Ability to understand, analyze, and manage dataset functionality inputs and outputs.
• Proficient in Magento UI and backend), JavaScript, NodeJS, React, JSON, API Connections (both Restful and Soap), and Oracle or MySQL.
• Authorize.net and Maverick experience a plus.

COMPETENCIES:

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

TRAVEL:

• Occasional travel to client or vendor sites as required by the business.

Business Intelligence (BI) Engineer

SUMMARY:

This critical role will help the business to establish leverage and roll out multiple project initiatives to create data warehouse populations and provide professional dashboard reporting utilizing Tableau. OnPoint Warranty utilizes Snowflake as its DW platform.

DUTIES AND RESPONSIBILITIES:

• Ability to understand business need objectives and build out complete BI functionality.
• Develops, unit tests, and debugs code to technical specifications.
• Develops, designs, and maintains data flows and integrated processes.
• Analyzes, develops, unit tests, and debugs processes per functional specifications.
• Ability to design highly professional visualization interfaces.
• Extremely strong SQL Skills, data manipulation, and ETL interfaces.

QUALIFICATIONS:

• Two or more years of experience in BI/Data Warehouse experience.
• Bachelor’s degree in Computer Science or related field or equivalent experience.
• Strong understanding of relational database design and web technologies.
• Proficiency with Snowflake and Tableau.
• Strong SQL background and experience.
• Ability to work independently as well as within a small team.
• Detail-oriented and a team player.
• Ability to understand technical documents.
• Ability to successfully manage multiple task assignments across several projects.
• Proactive approach to problem resolution and ability to work in a fast-paced environment.
• Ability to understand, analyze, and manage dataset functionality inputs and outputs.
• Proficient in ETL, JSON, Javascript, Tableau, Snowflake, API Connections (both Restful and Soap), and Oracle or MySQL.

COMPETENCIES:

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

TRAVEL:

• Occasional travel to client or vendor sites as required by the business.
  

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Business Analyst

SUMMARY:

Excellent communicator with strong IT background and skills, able to work effectively in conjunction with Clients and internal business owners/executives. Will serve as primary conduit between the business and IT to ensure IT deliverables are well-documented, well-communicated, and effectively drive accountability within the business.

DUTIES AND RESPONSIBILITIES:

• Reviews requirements and develops technical specifications.
• Avid participant in client and internal project meetings to understand deliverables and objectives.
• Develops, designs, and maintains data flows and integrated processes.
• Analyzes, develops, and tests IT deliverables related to functional specifications.
• Performs other related duties as assigned by management.
• Must be able to effectively communicate and get along with all aspects of business and client teams.

• 4 or more years of experience in effective Business Analyst roles.
• Must have excellent verbal and written communication skills.
• Bachelor’s degree in Computer Science or related field or equivalent experience.
• Strong understanding of relational database design and web technologies.
• Understanding of general Development Life Cycle and process methodologies.
•  Ability to evaluate an existing architecture and document issues and suggested improvements.
• Ability to work independently as well as within a small team.
• Detail-oriented and a team player.
• Ability to understand technical documents.
• DevOps experience and effectively using as a tool to drive project work.
• Ability to successfully manage multiple task assignments across several projects.
• Proactive approach to problem resolution and ability to work in a fast-paced environment.
• Ability to understand, analyze, and manage dataset functionality inputs and outputs.
• Proficient in ETL, JSON, Javascript, API Connections (both Restful and Soap), and Oracle or MySQL, and SFTP/FTP interfaces.

COMPETENCIES:

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

TRAVEL:

• Occasional travel to client or vendor sites as required by the business.
  

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NodeJS/React Developer

SUMMARY:

This critical role will help the business to establish leverage and roll out multiple project initiatives to build upon OnPoint’s existing API infrastructure, and UI capabilities for both internal and external facing clients.

DUTIES AND RESPONSIBILITIES:

• Ability to understand business need objectives and build out complete development functionality.
• Develops, unit tests, and debugs code to technical specifications.
• Develops, designs, and maintains data flows and integrated processes.
• Analyzes, develops, unit tests, and debugs processes per functional specifications.
• Ability to design highly professional visualization interfaces.
• Extremely strong SQL Skills, data manipulation, and ETL interfaces.

QUALIFICATIONS:

• Three or more years of experience in NodeJS, JavaScript and REACT experience.
• Bachelor’s degree in Computer Science or related field or equivalent experience
• Strong understanding of relational database design and web technologies.
• Proficiency with git commands and functions.
• Strong SQL background and experience.
• Ability to work independently as well as within a small team.
• Detail-oriented and a team player.
• Ability to understand technical documents.
• Ability to successfully manage multiple task assignments across several projects.
• Proactive approach to problem resolution and ability to work in a fast-paced environment.
• Ability to understand, analyze, and manage dataset functionality inputs and outputs.
• Proficient in JavaScript, NodeJS, React, JSON, API Connections (both Restful and Soap), and Oracle or MySQL. PostgreSQL a plus.

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; designs work flows and procedures.
• Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

TRAVEL:

• Occasional travel to client or vendor sites as required by the business.
  

  ---

Technical Advisor

POSITION SUMMARY:

The Technical Advisor works with the service and dispatching teams to identity specific service and/or part requirements in order to expedite service delivery and improve customer satisfaction. The roll is a full time position based in our Louisville, KY offices. Remote roles can be considered for the best candidate.

DUTIES AND RESPONSIBILITIES:

• Assists service and spare parts staff with parts related questions.
• Acts as the liaison to the factories regarding service-related matters.
• Provides support to and service documentation to service providers.
• Documents support inquiries via internal OnPoint quality systems.
• Reads parts manuals and interprets schematics for internal and external customers.
• Analyzes problems and proposes/implements detailed technical solutions.
• Analyzes and defines requirements to provide products and spare parts data to service providers.
• Assists with factory authorized training on service, spare parts and parts catalogue software.
• Provides advice to the OnPoint Claims team to facilitate approval service and spare parts invoices from service providers.
• Assures that spare parts and accessories are available in coordination with parts distributors, possibly consults with factories in the event of back orders and communicates with providers.
• Closely work with service providers and conduct technical product training related to installation and after-sales support
• Promotes a safe work environment.
  

COMPETENCIES:

• Degree from a Technical School or combination of education and experience, and at least 5+ years of experience with refrigeration and appliances.
• Ability to diagnose electronic and electrical systems and to read, interpret and utilize technical publications and service manuals.
• Demonstrated technical domestic and/or refrigeration or appliance knowledge.
• Builds rapport with a variety of people and develops alliances to work together toward common goals.
• Listens to all points of view and negotiates compromise.
• Must have good command of the English language, oral and written. Presents information professionally with poise and confidence in front of an audience.
• Breaks down problems and issues into components and analyzes the costs, benefits, opportunities and risks associated with each alternative solution.
• Meets standards of productivity as defined for the level and position.
• Demonstrates concern for the accuracy and quality of work and takes steps to correct mistakes and improve the overall product.
• Keeps manager, and if appropriate, others informed of progress and obstacles in a proactive manner.
• Able to take on a variety of different tasks and roles within the organization.
• Demonstrated proficiency in working with Microsoft Office Suite (MS Word, MS Excel, and MS Outlook).

PYSICAL DEMANDS:

• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Open Call Advocate

POSITION SUMMARY:
We are looking for people that gain joy from helping others. Our goal in assisting customers who need help is to make the Ambassadors for OnPoint and the brands that we support. Open Call Management Advocates are responsible for supporting all customer contact; Telephone, Email, Chat, SMS, Social Media, etc. Individuals in this position will work in a rapidly growing inbound contact center where delivering best-in-class customer service is our culture. In this role, you will assist customers and/or service providers throughout the claim and repair process. This is a full-time position at our Louisville, Kentucky office. This role requires the ability to work evenings and weekends.

DUTIES AND RESPONSIBILITIES:

• Answer incoming customer communications which will involve assessing the caller’s needs, analyzing the situation, and offering accurate solutions.
• Respond positively to customers, service providers, and clients’ questions, in a timely manner.
• Research customer questions thoroughly to provide accurate information and solutions.
• Overcome customer objections to solve problems and build client brand loyalty.
• Interact with other areas of the business as needed to meet customer needs.
• Conduct Level I authorization approval.
• Identify and remedy obstacles preventing timely execution of warranty repairs
• Dispatching service providers as needed
• Provide support for service contractors; educate and/or advise on proper warranty repair process and protocols.
• Maintain a positive attitude and support OnPoint’s Commitment to Excellence.
• Maintain productivity and quality assurance goals.
• Must follow all program-specific guidelines.
• On-time attendance and schedule adherence (including evenings and weekends).
• Assist with on-the-job training for new employees.

• Excellent interpersonal skills and Problem-solving skills.
• Professional attitude, enthusiastic, and reliable.
• Ability to learn quickly and adapt to change.
• Ability to key a minimum of 20 words per minute.
• Ability to multitask.
• Effective written and verbal communication skills.
• PC literate (familiar with windows applications).
• Ability to multi-task between phone lines, chat sessions, and various programs.

• Customer Service-Manages difficult or emotional customer situations; Response promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
• Root Cause Analysis-Ability to effectively identify breaks in process or process improvement opportunities. Communicate with leadership in a manner supportive of preventing future occurrences.
• Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Response well to questions; Demonstrates group presentation skills; Participates in meetings.
• Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for their own actions; Follows through on commitments.
• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

•  Prior call center customer service experience preferred.
• Technical experience is a plus.

• A high school diploma or GED is required.

Customer Advocate

POSITION SUMMARY:

We are looking for people that gain joy from helping others. Our goal in assisting customers who need help is to make the Ambassadors for OnPoint and the brands that we support. Customer Advocate Agents are responsible for supporting all customer contact; Telephone, Email, Chat, SMS, Social Media, etc. Individuals in this position will work in a rapidly growing inbound contact center where delivering best-in-class customer service is our culture. In this role, you will help customers with their product support needs. This is a full-time position at our Louisville, Kentucky office. This role requires the ability to work evenings and weekends

DUTIES AND RESPONSIBILITIES:

• Answer incoming customer communications which will involve assessing the caller’s needs, entitling the call using software, analyzing the situation, and offering accurate solutions.
• Respond positively to customers’ questions in a timely manner.
• Research customer questions thoroughly to provide accurate information and solutions.
• Overcome customer objections to solve problems and build client brand loyalty.
• Interact with other areas of the business as needed to meet customer needs.
• Maintain a positive attitude and support OnPoint’s Commitment to Excellence.
• Maintain productivity and quality assurance goals.
• Must follow all program-specific guidelines.
• On-time attendance and schedule adherence (including evenings and weekends).
• Provide on-the-job training for new employees.

ESSENTIAL KNOWLEDGE AND RESPONSIBILITIES:

• Excellent interpersonal skills and Problem-solving skills.
• Professional attitude, enthusiastic, and reliable.
• Ability to learn quickly and adapt to change.
• Ability to key a minimum of 20 words per minute.
• Ability to multitask.
• Effective written and verbal communication skills.
• PC literate (familiar with windows applications).
• Ability to multi-task between phone lines, chat sessions, and various programs.

COMPETENCIES:

• Customer Service-Manages difficult or emotional customer situations; Response promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments. 
• Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Response well to questions; Demonstrates group presentation skills; Participates in meetings.  
• Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.  
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for their own actions; Follows through on commitments.  
• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. 

KNOWLEDGE AND SKILLS:

• Prior call center customer service experience preferred.
• Technical experience is a plus.

EDUCATIONAL REQUIREMENTS:

• A high school diploma or GED is required.

Marketing Communications Specialist

SUMMARY:

Supports development and execution of marketing programs, content, advertising, digital marketing, social media, events, communications initiatives, and production of marketing and sales materials.

DUTIESA AND RESPONSIBILITIES:

General:

• Assists marketing team to develop B2B and B2C and communications strategy, associated plan, and key messages.
• Interfaces with sales, marketing, public relations, and other departments and/or outside vendors to execute customer/internal communications plans.
• Develops a clear understanding of marketing strategy and supports the development of a detailed execution plan; coordinates with the marketing team and vendors to execute the plan within time and budget constraints.
• Research competitive and industry trends
• Measures, records, and presents results of each initiative to CMO; recommends changes to improve effectiveness.

Specific:

• Produce and deploy marketing physical and digital content such as advertising, ads, blogs, and white papers; monitor for quality and corporate identity guidelines.
• Monitors inventory levels of printed materials and replenishes as needed to support marketing communications and sales initiatives.
• Examples: White papers, Blog posts, Presentation slides, Social media posts, Case studies, Product and company brochures, spec sheets
• Event coordination and promotion
• Assist with trade shows and other industry events and internal events, such as user forum events,
• Contracting with event organizers and logistics personnel
• Graphic design
• Provides in-house graphic design, print, and digital preparation, and archiving of marketing collateral including but not limited to brochures, direct mail, advertising, website materials, digital ad and SEO materials, posters, packaging, and logos for all products and services.
• Provides in-house campaign management for online tools such as Linkedin, Facebook, Twitter, Google, etc.
• Prioritizes and manages multiple projects within design specifications and budget restrictions.
• Maintains a high level of knowledge and skill with all computer software related to the design and production of print materials.
• Assists with strategizing, designing, and producing visual communications.
• Digital Marketing
• Assist with the creation of strategies to drive online traffic to the company website.
• Track conversion rates and make improvements to the website, and other digital channels such as Google and Linkedin.
• Assist with the creation of developing and managing digital marketing campaigns
• Utilizing a range of techniques including paid search, SEO, and PPC.
• Assist with the execution of social media activities for the company.
• Contribute to online brand and product campaigns to raise brand awareness.
• Assist with management of the company websites in Hubspot
• Update and post content
• Post events
• Create landing pages and email templates, execute campaigns
• Constantly improve the usability, design, content, and conversion of the company website
• Regularly reviews company website content; ensures web content is on-strategy, consistent with corporate identity guidelines, and updates.
• Assist with execution of budgetary control of all digital marketing
• Evaluate customer research, market conditions, and competitor data.
• Review new digital marketing technologies and keep the company at the forefront of developments in digital marketing.
• Post content to SharePoint

QUALIFICATIONS:

• Bachelor’s degree (B.A./B.S.) in a related field or equivalent
• One to two years of related experience or equivalent.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent presentation skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a member of various teams and committees
• Proficient in Adobe Photoshop, InDesign and Illustrator, Hubspot, LinkedIn, and other social media platforms.
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to communicate effectively and persuasively in writing.

COMPETENCIES:

• Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Design-Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication-Speaks clearly and persuasively in positive or negative
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership-Exhibits confidence in self and others; Inspires and motivates
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity--Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

PHYSICAL DEMANDS:

• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. 
• Some travel may be required.

Contractor Relationship Manager

Duties and Responsibilities:

The Contractor Relationship Manager has the responsibility for recruiting and enrolling new servicers into the OnPoint warranty service network. The position works closely with the OnPoint Management team to ensure our network exceeds desired service levels. This job is located in our Louisville, KY office.

Specifically, the Recruiter will:

• Solicit new or existing service providers based on coverage needs and follow-up as needed through phone, email, and text communication
• Utilize our CRM to support communications
• Provide service providers with our policy and procedures and redirect to the correct department to handle
• Distribute necessary documents to servicers for dispatching or service agreement negotiation purposes and perform all necessary follow-up
• Track and/or correct issues with the current servicer network
• Ensure all documentation is correct and follow up if needed.
• Add new service provider details to internal and external dispatching systems and ensure dispatching profiles are correct
• Maintain the data integrity of the current service network
• Upkeep of dispatch profiles in both internal and external dispatching systems
• Create and maintain service provider addresses & contact details for solicitation purposes
• Process rate change requests
• Maintaining service provider documentation such as tax ID’s and insurance
• Closure of accounts and all follow-up
• Interact with other areas of the business as needed to meet customer needs
• Maintain a positive attitude and support OnPoint’s Commitment to Excellence
• Maintain productivity and quality assurance goals
• Maintain on-time attendance and schedule adherence
• Provide on-the-job training for new employees

Qualifications:

• One to two years of related experience or equivalent.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent presentation skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to communicate effectively and persuasively in writing.
• Excellent grammatical and spelling skills.

Competencies:

• Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication-Speaks clearly and persuasively in positive or negative
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership-Exhibits confidence in self and others; Inspires and motivates
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. 

Claims Manager

The Claims Manager has the responsibility for monitoring and managing service claims made by the OnPoint warranty service network. The position works closely with the OnPoint Management team to ensure our network maintains the desired lost cost ratios. This job is located in our Louisville, KY office.

Specifically, the Claims Manager will:

• Design and implement and execute various policies and procedures for service claims.
• Provide services to all business requirements and ensure optimal handling of all claims.
• Evaluate all new claims and administer all data integrity data and manage communication to established claims rules
• Provide training to juniors to manage all outstanding claims and design an efficient duty program and coordinate with the Service Manager to facilitate same.
• Perform regular quarterly audits on all service account claims.
• Monitor effectiveness of all programs and provide support to all open claim file reviews and manage all payment cycles to ensure compliance with all contract requirements.
• Design and maintain a panel of audited claims and prepare reports for monthly review for all business units.
• Analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all expenses and provide reports to all clients and management.
• Perform investigation on all reserve increases and perform regular surveillance of all claim issues.
• Schedule all internal and external audits on all claims issues and supervise the processing of all billing issues.
• Oversee all electronic claims processes and prepare claims reports and evaluate all actuarial.
• Analyze all claims and identify all risks and ensure processing of all claims as per company policy.

Qualifications:

• Bachelor’s degree (B.A./B.S.) in a related field or equivalent or one to two years of related experience or equivalent.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent presentation skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to communicate effectively and persuasively in writing.

Competencies:

• Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication--Speaks clearly and persuasively in positive or negative
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership-Exhibits confidence in self and others; Inspires and motivates
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Actuary

The Actuary has the responsibility for assisting the Chief Risk Officer and teams to construct pricing models based on expected loss costs for warranty programs. The Actuary is also responsible for producing portfolio and client-based reporting which serves to monitor and adjust program pricing as needed.  The position works closely with the OnPoint Management team to ensure our warranty programs are priced correctly and performing as expected. This job is located in our Louisville, KY office.

Specifically, the Actuary will:

• Studying statistical data for the purpose of creating an analysis for warranty and extended warranty programs.
• Creating estimates of probability and likely costs of product failures. 
• Calculating how insurance policies for different types of coverage are likely to payout.
• Generating charts and presenting them at meetings along with explaining the information.
• Analyzing reports to determine the next steps for the company or client.

Qualifications:

• Bachelor’s degree (B.A./B.S.) in a related field or equivalent or one to two years of related experience or equivalent.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent presentation skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to communicate effectively and persuasively in writing.
• Excellent grammatical and spelling skills.

Competencies:

• Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication-Speaks clearly and persuasively in positive or negative
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership-Exhibits confidence in self and others; Inspires and motivates
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Program Manager

OnPoint delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

Position Overview:

• We are looking for an experienced Program Manager to organize and coordinate programs. You will provide strategic guidance to teams and project managers in ways that promote the company’s culture. You will also oversee the progress of operations. The ideal candidate will be an excellent leader and will have experience in managing a staff of different disciplines to produce results in a timely manner. They will also be able to develop efficient strategies and tactics. The goal is to ensure that all programs deliver the desirable outcome to our organization.

Essential Duties and Responsibilities:

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Formulate, organize and monitor inter-connected projects
• Coordinate cross-project activities
• Determine suitable strategies and objectives
• Lead and evaluate project managers and other staff
• Develop and control deadlines, budgets, and activities
• Apply change, risk, and resource management
• Assume responsibility for the program’s people and vendors
• Assess program performance and maximize ROI
• Resolve project’s higher scope issues
• Prepare reports for executive leadership

Essential Knowledge, Skills, and Abilities:

• Excellent interpersonal skills and Problem-solving skills.
• Proven experience as a Program Manager or other managerial position
• Thorough understanding of project/program management techniques and methods
• Excellent knowledge of MS Office, program/project management software (ASANA/MS Project)
• Outstanding leadership and organizational skills
• Effective written and verbal communication skills.

Beneficial Knowledge, Skills, and Abilities:

• 5+ years in an advanced management role (preference is given to those with program management experience
• Outstanding working knowledge of change management principles and performance evaluation processes

Education/Experience Requirements:

• Bachelor’s degree in business administration or related field

EOE

The above are intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.